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Customer Care:

With CEShoppes® commitment to customer service and product knowledge, we have quickly become one of the leading corporate gift e-tailers in the industry. When it comes to providing you with just the right decorated product, we're the experts. We work closely with manufacturers to bring you a variety of unique choices, at prices that fit every budget, delivered on time. You don't have to spend hours meeting with a sales person in your office or spend time searching the internet from store to store looking for what you need. You're certain to find great products, and great service.

We work hard to provide you with a great shopping experience and we're confident you'll enjoy the products you purchase. After all, that's why we're here. Let us provide you with support from our top-notch, trained customer service staff and combined online access to over 1,000,000 decorated products. Give us a call today!

Contact Us:

Please contact us with any questions you may have. Thank you for the opportunity to earn your business.
If you would like to contact us, please use one of the following methods:

By Phone: Toll Free (888) 249-0420 or Outside of the U.S. (813) 657-3530
For product information or to place an order during our regular business hours - Press 1
For Billing Questions, Accounts Receivable and Accounts Payable Dial Ext 202
For tracking information - Dial Ext 1
By Email: customerservice@CEShoppes.com

ARTWORK INFO
What type of art is accepted and how do I get you the art?
All submitted artwork must be vector based and saved in an EPS format converted to curves or outlines. See artwork requirements for more information. An art email address will be provided to you in your order acknowledgement. We require your Job# and company name to be placed in the subject line to insure your art will match up with your order.

All submitted artwork must be vector based and saved in one of the following preferred formats: Adobe Illustrator (Please save as an EPS File) Create outlines for all images. Convert text to outlines Placed/Imported images must be sent as a separate file following the EPS/TIFF file requirements.

If you do not have eps vectored artwork we suggest that unless you created your art in MSword, Print Shop or some other basic program, you contact your printer who created your business cards / letterhead or brochures, your Marketing Department, your Graphics Department or your IT Person to see if they have a copy of a vectored format of your art. In most cases they will have it, and forward it to you via email.

If you created this art yourself, or have a fax or jpeg of the art, we can send this art to our outside graphic department and within 24 hours turn your art into a vectored format. The charge for this is $35. Please let your customer service person know you wish to do this, and please add 2 business days to the production of your item.

Not providing us with the correct art format can delay your order. Your order is not considered complete, and will not be turned in to the factory until we have your art in the correct format. Most orders do not go in to production until 5-7 business days after a paper proof has been approved by you. The ship date we give you at the time of your order may change based on receipt of good vectored artwork. Production time does not begin until we receive a complete order.

Commonly Asked Questions:

Do I have to be with a Corporation to place an order?
No, you do not have to be with a corporation to place an order. However, you still must order the minimum quantities required for each item.

Can my order be RUSHED?
In most cases we can rush your order. Most orders take 7-10 business days to produce from signed acknowledgement with good EPS vectored artwork. If you know you have a shorter time frame, please let your customer care person know and we will make every effort to meet your time frame.

Please be advised that RUSH service usually has a RUSH FEE associated with the order. The Rush fee will be different depending on the type of item and the factory producing the item. Be prepared to ship your items via Overnight or 2nd Day Air to meet your deadline. In most cases, a RUSH means no image proof and your art must meet our guidelines when the order is placed. Failure to meet either of these condions and we will have to turn down your order.

What are overruns/underruns?
An overrun/underrun can occur in production on most all imprint items. Occasionally, it also happens with other items as well. It is part of the factory quality control process. The factory will produce at least 10% more product than ordered. As the item is produced it is checked for quality and those that do not make the grade are tossed. The rest are shipped to you. -

Your are charged for any overruns, and we deduct for any underruns. These charges will show up on your final invoice, with your shipping and handling charges.

I must have no less than a certain amount. Can this be guaranteed?
We can put the words "NO UNDERRUNS" on the purchase order to the factory. There may be a charge from the factory associated with this. Please ask your customer care representative when placing your order.

Why do you require an image or paper proof?
In many cases, art is sent to our offices from your art department, or in a format that you cannot open easily from your desktop. We require a proof be approved by you to insure that the art that was given to us, is the actual art you expected to use on this project and that it has been placed properly on the item. The proof is also a chance for you make any necessary changes that might arise prior to your order going in to full production. Paper and Image proof charges can vary from factory to factory that we represent. If you decide you do not want a paper/image proof, please note this on your order ackowledgement and we will eliminate this from your order. However, if you order is produced incorrectly we will not be able to credit you for any issues involved with producing your order.

How long will it take to produce my order?
Most orders ship within 7-10 business days of receipt of usable .eps vectored art (converted to curves or outlines) being provided to us, and your signature on the order acknowledgment that was emailed to you when you placed your order. The production time does Not include time in transit via a national carrier like UPS or FEDEX.

Shipping Information:

Can my order be shipped to multiple locations?
In most cases the answer is yes. Each individual factory has their own sets of rules for drop shipping to separate destinations and their own associated fees. Please ask your customer care representative about drop ship templates when shipping to more than 5 different locations. Templates must be filled out exactly as shown in order to take advantage of the lowest price in drop ship fees.

Drop ship fees do not include shipper boxes, ice (in warm weather) or shipping costs unless specifically stated on your order acknowledgement. These associated costs are additional. We will present you with an order acknowledgment prior to processing your order so there will not be any big surprises. Shipping charges can be estimated, but it is only an estimate and you will be charged for the final shipping 7-10 business days after your order ships. Feel free to use your own shipper number if you choose. (Please note, some factories will charge you a 3rd party fee to use your own shipper number).

Is shipping included in the cost of the products?
No. Shipping is at an additional charge. You will usually see this as a second charge on your credit card statement approximately 10 business days after your order ships. You can feel free to provide us with your own shipper number if you wish. However, you may still incur handling charges.

Has my order shipped?
The morning after your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. After placing an order with CEShoppes® please White List: @acorporategift.com, so you will be able to receive all correspondence from our customer care representatives.

How do I change quantities or cancel an item in my order?
Please call our customer care department immediately to change quantities of an item. If your order is not in production this may be possible. However, if you wish to cancel an order that is already in progress, you will need to follow up your phone call with a written email or fax to confirm cancellation. There may be a $50 cancellation fee, and you may be charged for any part of the order production that could not be stopped prior to your notification.

How do I track my order?
The morning after your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date.

My order never arrived
Be sure that all of the items in your order have shipped. If you received your package tracking numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please verify the name of the person who signed for your packages. In most cases, your order is in your building with the person who signed for them and they have not been delivered to you yet. If your package says "delivered" and you are unable to identify the signer, call customer care at (888) 249-0420 to verify that the shipper delivered to the correct address.

An item is missing from my shipment
Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer care for assistance.

Can my company have an open account with CEShoppes®?
We accept Visa, MasterCard, American Express, Discover and company check. All orders are prepaid.

Foreign Orders:

CEShoppes® Foreign shipment policy is as follows:
ORDERS TO CANADA & Outside the Continental U.S. originating in the US or CANADA with a valid US Bank Address - We accept Visa, MasterCard, American Express or Discover in US Funds.

All orders shipped to Canada are subject to a Canadian tax (GST) and brokers fees on the recipients end. This tax is charged by the Canadian government and it is NOT included in your normal shipping and handling charges. It is paid on the receiving end and not the shipping side.

For all other foreign orders, there is a minimum order of $300USD. Your order must be shipped with the purchasers shipping account number. We will require you to provide to CEShoppes® a letter stating that CEShoppes® has permission to use your shipper number in regard to the purchase you have made and that you agree to pay all taxes, tariffs and duties involved with getting the shipment to your destination. THIS LETTER MUST BE ON YOUR LETTERHEAD and signed by an officer of your company. We do not ship to residential addresses outside of the Continental U.S.

I am outside the U.S. and want to ship within the U.S do you take credit cards? For all orders originating in a foreign country and shipping inside the U.S, or Outside of the U.S, a minimum order of $300USD is required. Your order must be shipped on your company's shipping account number (UPS or FEDEX). We will require you to provide to CEShoppes® a letter stating that CEShoppes® has permission to use your shipper number in regard to the purchase you have made and that you agree to pay all taxes, tariffs and duties involved with getting the shipment to your destination. This letter must be on your company letterhead and signed by an officer of your company. We do not ship to residential addresses outside of the Continental U.S.

All orders are pre-paid regardless of the origination of the order. For all orders originating in a foreign country whether they are being shipped in the U.S. or outside of the U.S the amount of the order must be prepaid in USD via wire transfer once an image proof has been approved. We will provide you with an order acknowledgment at the time of your order with the cost of the order, plus the wire fee along with instructions for your wire.

1. You can sign your order acknowledgment and fax or email back to us to start your order.

2. You can email your good .eps or pdf vector artwork converted to curves or outlines to artwork@CEShoppes.com and include your job number (found in the right corner of the order acknowledgment) in the subject line to allow us to turn your order in to our factor art dept, so that we may provide you with an image proof. Image proofs are usually emailed within 3-5 business days from the time you send us good art and a signed order acknowledgment.

3. Once an image proof has been approved by you, your order will be placed on HOLD until we receive the wire transfer at our bank. Once it has been received, we will notify you and production will begin. Production will not begin until we receive your wire.

4. Once the order has shipped, we will provide you tracking information so that you can follow the shipment to its destination. This is usually done the day AFTER your order ships.

5. The customer is responsible to provide CEShoppes® with all information in regard to Commercial Invoices. CEShoppes® cannot be responsible for items that are rejected or held up in customs that may lead to a missed event date. Please make sure that there is a valid phone number that accompanies the order where the customs dept can contact you in the event there are questions about your shipment.

Foreign Orders - When will my order ship?
For Imprinted (decorated) items, providing that you have turned in good useable .eps vectored artwork and approve your proof in a timely manner, your order usually will ship within 10 business days. See individual item details for more information on shipping availability.

Foreign Orders - How are shipping charges determined?
Shipping charges are determined by where the factory is located and your final destination. We can give you the weight of the cartons, the amount of cartons and the zip code of the factory producing your item. You will then need to contact your shipper to find out what your rate will be to your country. You may also want to check on any restrictions about bringing in merchandise from the US to your country. CEShoppes® is not responsible for items rejected by the Customs Department.

Sample Policy:

Gourmet Food Items: Food items may be purchased by you at the single piece price. You will also need to pay for shipping. (Feel free to provide us with your corporate shipper number) Food and wine samples are non-returnable.

Exception: Chocolate Gift items under $10.00 will be shipped at no charge, as long as a UPS or FEDEX shipper number is provided. - 1 chocolate sample item at no charge, per factory.

All products placed on Gourmet Food Gift People have been carefully chosen for presentation as well as taste. Please feel free to purchase samples you wish to consider.

All Other Products: You may purchase items that are under $25 at the single piece price. You will also be charged for shipping. These samples item is yours to keep.

For items over $25, we request that you sign an order acknowledgment for your sample. You will provide us with a credit card to hold while you view the sample. Samples must be returned within 30 days or we will charge your credit card for the item and you will not be able to return the sample. You are responsible for shipping of the sample from and to the factory. (Feel free to provide us with your corporate UPS or FEDEX shipper number).

Instructions for return are usually placed on your order acknowledgment. However, if it is misplaced, the procedure is to call customer service toll free (888) 249-0420 and request a Return Authorization (RA) number for the item you will be returning.

Shipping Policy:

Shipping is NOT included and will show on your final invoice as an additional charge.

The morning after your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date.

We ship via UPS and FEDEX. You can also feel free to provide your shipper number. Please note that some of our factories will charge a 3rd party fee when you use your own shipper number. This covers any additional administrative paperwork on their end.

Freight Truck
At times your order may be too large or too heavy to ship using UPS or FEDEX. Therefore, your best option is to ship using a common carrier. Freight truck is different than standard UPS and FedEx. When shipping in this method you will be responsible for getting the product from the back of the truck into your your building. It is better to have your shipment delivered to a location that has a receiving dock.

Most freight companies offer additional services to help you move items from the truck into your office or warehouse, normally termed "inside delivery". These services are at an additional charge and may or may not be included in the shipping charges we provide to you on your final invoice. You will want to inquire about these additional services and the charges at the time you are informed of the method your items will ship.

Important Note: The most important thing to remember about freight carriers is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.

Shipping To Multiple Addresses
We want to save you time, so we offer you the ability to send products to more than one address within one order. Please let us know when you place your order that you will be shipping to multiple recipients. We will email you the excel spreadsheet required by our shipping carriers for you to type in your addresses.

APO Addresses
If you need to ship your items to an APO, please inquire. Most, but not all of our factories will ship to APO addresses.

Satisfaction Guarantee:

It our is policy to guarantee that your product and imprint will be exactly as you approved it on your paper or image proof or we will rerun your order, refund your money or credit your account.

All claims must be received in writing within 48 hours of receipt of merchandise. Please email digital pictures of any damaged pieces and keep all boxes if you do have damage. If your boxes arrive damaged, you should open them while the shipper's delivery person is present and go through each box at that time so you can file a claim.


Please contact us at (888) 249-0420 if you feel you have a problem with an order, or email your customer care representative at customerservice@CEShoppes.com. We are here to help you.

Pricing
All product details and prices are subject to change without notice. CEShoppes® is not responsible for errors in pricing, or price increases. All food items, and some awards not available at time of shipping may, at the factory's discretion be substituted for an item of equal or greater value. You will receive an order acknowledgement that must be signed prior to us placing your order with the factory. The correct pricing, if incorrect on the website will be shown here. We make every effort possible to obtain correct pricing from our factories and place that pricing on the website as soon as we are notified of price changes.

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Customer Service
Contact Us   
Artwork Information
Commonly Asked Questions
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Sample Policy 
Shipping Policy
Satisfaction Guarantee
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